NO HASSLE RETURNS & CUSTOMER SERVICE
We stand behind our products and provide an iron-clad, no hassle guarantee. Email us at firstname.lastname@example.org within 60 days of your order if you have any problems and we'll be glad to help you out. We will send you a prepaid label to mail us back any unused product.
THE FINE PRINT
Basically, don't abuse it. To be eligible for a return, your item must be unused and in the same condition that you received it. If it's opened and you're unsatisfied, contact us, and we'll refund or exchange it. We will send you a prepaid label to process your refund. If returned items are not in original packaging they may be charged a restocking fee.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Need an exemption? Contact us, we're pretty reasonable. Discounts can not be applied to past orders.
Back ordered items ship as soon as they're available. If you have non-back ordered items in your order, they will ship when the back ordered item comes back in stock. If you wish to have them shipped sooner, please place two separate orders.
Exchanges (if applicable)
We replace items if they are defective, damage or if you're unsatisfied. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
To return your product, you should email us at email@example.com for a free return label.
Shipping costs are non-refundable but most of the time if you're cool we'll refund the shipping as well.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Did not receive & Stolen Packages
If you did not receive your order and your tracking number says it was delivered? Wait 24 hours, a lot of times the postal service will mark an item as delivered when it is "out for delivery." If it still does not arrive, contact us and we will put a trace on your package and send a replacement. Your subsequent orders may require a signature.
Email us a picture of your damaged item so we can fill out an insurance report with the shipping provider. We will then send you a replacement.