We stand behind our products and provide a no BS Money Back Guarantee!
Other companies make it difficult to return their crap products.
If you need to return an item, email us at email@example.com within 60 days of your order and we'll send you a return authorization number (RMA).
Please note that in order to return a product, you need a RMA number.
THE FINE PRINT
Basically, don't abuse it. To prevent abuse, customers are eligible for one return or exchange a year. Anymore must be approved on a case-by-case basis.
All returns require a RMA number. To receive an RMA number, email customer service.
Return shipping costs are to be paid by the customer.
Shipping costs are non-refundable.
Trials: Trials are not eligible for a return.
Apparel: To be eligible for a return, apparel must be unused and in the same condition that you received it.
Supplements: If your supplements are opened and you're unsatisfied you can request a return up to 60 days from purchase date. Supplements must be less than 1/2 used (if you truly weren't satisfied, you wouldn't have used more than 1/2). Unopened supplements are eligible for a full refund from 60 days of purchase.
The only thing we ask is that you give our products an honest trial period of 1-2 weeks before requesting a refund. The reason being is that we stand behind our formulations and products.
You can cancel your order up until the order is picked up by the freight company. If your order has been picked up, we are unable to refund your order until the order is returned. You can refuse the shipment and the order will be returned to our warehouse. Once it is scanned in, you will receive an automatic refund minus shipping.
Refunds will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds
If you haven’t received a refund after 3-5 business days, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we will double check it went through.
Subscription orders are automatically discounted 15% and do not accept coupons.
Discounts can not be applied to past orders and can not be combined.
Back-ordered items ship as soon as they're available. If you have non-back ordered items in your order, they will ship when the back ordered item comes back in stock. If you wish to have them shipped sooner, please place two separate orders.
We replace items if they are defective, damage or if you're unsatisfied. If you need to exchange it for the same item, send us an email at email@example.com.